I’ve twice communicated with Sketchup Support, after verifiying with Mr. I have not purchased Artisan, only PB2 for which I have the receipt. The attachment shows this as well as another extension from the same developer, Dale Whaat, which is credited with having been purchased but not installed. Going to the, “my extensions” page I found that no uninstall option exists for this extension. I’m having a similar issue with installing Profile Builder 2 which I purchased through the Extension Warehouse.Īfter I received the receipt from Trimble I attempted to uninstall the Trial version and install the licensed version. Let’s see you quickly this gets resolved. The following have presented problems, either licensing or otherwise: Skindigo (Indigo Renderer plugin for SketchUp).The following have not shown to be a problem with installation (I have not tried using them in the SU 2017 environment yet), all being the latest current version: Of the few I have installed I can report as follows: I’ve stopped the implementation of SU2017 (installation of extensions and setting up my workspace the way I prefer it) due to this problem, but I can report that the problem does not affect all paid extensions nor only paid extensions. I hope this problem gets resolved quickly for the sake of your Pro users. I’m very excited about SU2017, I own a Pro license and keep my maintenance up to date. Thank you for the information, it’s a pity that the SU2017 beta testing stages never spotted this. Consider checking back on the status of this thread every 24 hours - I’ll keep the status posted here. We are actively trying to understand what is causing this problem so that we can work on fixing it. If you try to install a Paid extension that you already own onto a new machine, or a new version of SketchUp (ie 2017 upgrade) - will also probably get a warning that no valid license was found.įor now, it is recommended to not try to install Paid extensions, as there will likely be License problems. If you purchase an extension, you will probably get a warning that no license was found We’re still trying to get to the bottom of the problem, but it appears that it is affecting all Paid extensions. Hey everyone, we’re getting a lot of reports from users that the Extension Warehouse is not issuing licenses for Paid extensions the way it should. That will delete the extension that did not have a valid license, and the reinstall will push a new valid license onto your machine. SU 2016 or earlier: You will likely need to uninstall the extension through the Extension Warehouse, and then reinstall it. Click that and wait for the page to refresh. There should be a button that says “Update Extension” visible. SU 2017: Open the Extension manager and find the extension(s) with the License Error message. We would love to get some quick feedback from anyone who was having this issue, if you could please see if its resolved.
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